THE POLAR EXPRESS™

THE POLAR EXPRESS™ Train Ride leaves Birmingham Moor Street station and takes place on board heritage carriages hauled on the return journey by a real steam engine. The performance offers the magic and charm of the 2004 motion picture.

THE POLAR EXPRESS™ theatrically re-created so that you and your guests can immerse yourselves in the sights, sounds and intrigue of this classic children’s tale.

The prices are for a seat on the train ride and are the same for adults and children. Children 3 and under can travel for free if they do not occupy a seat but you must add an infant to your booking. Only one child aged 3 and under can travel for every 2 adults booked.

Standard carriages have seats arranged around tables of four. Premium class carriages have more luxurious seating arranged around tables of two or four. All passengers enjoy the same performance and will each receive a hot chocolate drink and cookie. There are dancing chefs and other actors in each carriage for the whole performance and everyone will meet the conductor and Santa and receive the first gift of Christmas, a silver bell.

You will receive your Golden Tickets when checking-in at Birmingham Moor Street station before you board the train.

The finalised train ride times will be provided by email with your seat reservations 2-5 days before your train ride. You should arrive at Birmingham Moor Street as close as possible to your train ride time but please allow sufficient time for traffic and car parking, and at least an additional 30 minutes if you are arriving by national network train.

The beginning of the performance starts at Moor Street station in the Cube and the rest takes place on the train. You should allow 2 hours for the whole experience. After the performance you will have an opportunity to take selfies with some of the performance cast in front of the steam engine.

Yes. We take you on a journey out of Birmingham Moor Street and return while the performance takes place.

The station is served by both West Midlands Railway and Chiltern trains with National Express buses also available.

Birmingham Moor Street station does not have a dedicated car park but is easily accessible from the Selfridges & Bull Ring public car parks. During the holiday periods, these usually remain open until 11:00pm but please check locally. Please be aware that during the holiday period, these car parks and traffic around them gets extremely busy and additional time should be allowed so you do not miss your performance.

Unfortunately, timings are extremely strict due to our trains running on the mainline. Like normal trains, even if the train is still in the platform, we have strict cut offs where the doors will be locked ready for departure. We will do our best to help you in these situations but cannot guarantee that there will be any seats available on the next train if you miss yours.

We want our services to be accessible to all and are happy to provide additional assistance where it is needed, and we are able to. However, we operate heritage rolling stock and in many cases are unable to accommodate passengers with serious disabilities or mobility problems. Due to the design of the carriages, we are unfortunately unable to carry wheelchairs. If the wheelchair user is able to climb a step, and walk a short distance we can assist in boarding. Wheelchairs will be transferred to the arrival station ready for when you get off.

You should note any requirements on your booking form in the space provided or email us at [email protected] to discuss arrangements.

Children aged 3 and under can travel for free if they do not occupy a seat but you must notify us when booking.

Seating is arranged around tables of 2 or 4 on either side of the aisle in Premium and around tables of 4 in Standard. We are unable to accommodate bookings in any other configuration due to the seating layout. If you have a party of more than four, we will endeavour to reserve you seats at adjacent tables. We do our best to seat people together, but this may not always be possible, depending on demand. Please email us at [email protected] if you wish to discuss this further.

Yes, all seats will be allocated on all POLAR EXPRESS™ trains, with your carriage and seats emailed to you 2-5 days before your train ride.

If you or a member of your party has an allergy, we ask that you add this information to your order while booking. We are only able to offer gluten-free cookie alternatives or a dairy-free (soya only) hot chocolate alternative. When at the checkout please enter the information into the ‘Additional Information’ box. We cannot provide alternatives on the day unless you have pre-ordered them in this way. Certain severe allergies (including nut) cannot be accommodated. If you have any questions regarding allergies, please email: [email protected]

We wish to keep families together and not split them up on THE POLAR EXPRESS™ or seat them with strangers.

We want our train ride to be accessible to all and are happy to provide additional assistance where it is needed. Please let us know on the booking form or email us at [email protected] to discuss your needs further.