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Privacy Policies


We are Vintage Trains Limited our address is:

Vintage Trains Limited
670 Warwick Road
B11 2HL

For Vintage Trains Consultation & Donation Process Privacy Policy (Scroll down)


We respect the privacy concerns of our customers and other visitors to our website. We understand that we are responsible for Personal Information under our control. By visiting you are accepting the practices described in this Privacy Policy.

Information We Collect

For each visitor to this website, our web server automatically recognises non-individual data only, but not Personal Information (wherever possible). We use this information to optimise the site and to diagnose problems.

If you book tickets, purchases items or make a donation, your purchase will be processed by our trusted third-party partner, Stripe. You may review their privacy policy and terms here. We do not store or have access to any credit or debit card details provided for payment to Stripe. Your name, address, e-mail address and details of your purchase will be added to a database maintained by us (Vintage Trains Limited).

How We Use This Information

We do not sell or share our customer information with any other third parties. Customer information collected via our online store is used solely for processing tickets, items purchased and donations.

Contact details collected when you book tickets, purchases items or make a donation are used to:

  • Send you your boarding card, items purchased or other information
  • Dispute resolution
  • Customer service
  • Processing of Gift Aid (where applicable)
  • Sales campaigns and demographic analysis
  • You may request a copy of your personal data, or request that all personal data is deleted, by contacting Note, we may request additional personal information from you in order to authenticate your request.

Web Analytics

In order to serve you better, we use web analytics services including Google Analytics to help analyse the use of our website. These tools use cookies to collect and generate information about your visits to our site (including your IP address) that is transmitted to their servers in an anonymous form for processing. We study patterns of website activity so we can improve the experience of visitors to our site.

The use of these tools does not allow us or our analytics service providers to identify individuals.

We have also implemented some features of Google’s Display Advertising functionality including Remarketing and Google Analytics Demographics and Interest Reporting. We and third-party vendors, including Google, use both first-party cookies and third-party cookies together to report ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site.

You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser’s Help Menu for instructions. Visiting with analytics cookies disabled will have no significant impact on your experience.

Google currently offers a free Google Analytics opt-out tool for Internet Explorer (versions 7 – 10), Google Chrome (4.x and higher), and Mozilla Firefox (3.5 and higher).


We use cookies to help provide you with the best experience from our website. Without them, our website might not work perfectly for you.

We think they’re a good idea, but it’s up to you whether you allow them or not.


Cookies are small text files saved to your computer when you visit websites. Our cookies don’t contain any personal data and are used only on

If you decide you don’t want cookies, you’ll need to block them in your browser settings.



Vintage Trains Consultation & Donation Process Privacy Policy

How we collect and use personal data gathered through our consultation exercises and donation processes.

What is the purpose of this document?

Vintage Trains is committed to protecting the privacy and security of your personal information (‘personal data’).

This privacy policy describes how we collect and use your personal data, in accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation. It is important that you read this policy, together with any other privacy policy we may provide on specific occasions when we are collecting or processing information about you, so that you are aware of how and why we are using the information.


Where we refer in this policy to your ‘personal data’, we mean any recorded information that is about you and from which you can be identified, whether directly or indirectly. It does not include data where your identity has been removed (anonymous data). Where we refer to the ‘processing’ of your personal data, we mean anything that we do with that information, including collection, use, storage, disclosure, deletion or retention.

Who is using your personal data?

Vintage Trains is the “data controller” for the information that we obtain from you or others. This means that we decide how to use it and are responsible for looking after it in accordance with the GDPR. Access to your data will be provided to those staff who need to view it as part of their work in responding to your donation enquiry or as part of a consultation exercise. We may update this policy at any time.

The types of data we hold about you

The information we hold about you may include the following:

  • Personal details, including name, title, address, telephone number, email address, date of birth, banking details.

How we obtained your data

We collect information directly from you, when you submit it electronically or in person.

How we use your data

We process your information for the purposes set out in our donation process, online survey, or face to face consultation purposes. We do this so we can consult with you and process donations. It is necessary for us to process your data for these purposes in order to meet our legitimate interests relating to your donation or as part of a consultation process.

Data sharing with third parties

We will not share your data with any other organisations or individuals.

Retention period

We will only retain your data for as long as we need it to fulfil our purposes, including any relating to legal, accounting, or reporting requirements.

Your rights

Under certain circumstances, by law you have the right to:

• Request access to your data (commonly known as a “subject access request”). This enables
you to receive a copy of your data. This enables you to ask us to correct any incomplete or
inaccurate information we hold about you.
• Request erasure of your data. This enables you to ask us to delete or remove your data under
certain circumstances, for example, if you consider that there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove your data
where you have exercised your right to object to processing (see below).
• Object to processing of your data where we are relying on our legitimate interests (or those
of a third party) and there is something about your particular situation which makes you
want to object to processing on this ground. You also have the right to object where we are
processing your data for any direct marketing purposes.
• Request the restriction of processing of your data. This enables you to ask us to suspend the
processing of your data, for example, if you want us to establish its accuracy or the reason
for processing it.
• Request the transfer of your data to another party.

Depending on the circumstances and the nature of your request it may not be possible for us to do
what you have asked, for example, where there is a statutory or contractual requirement for us to
process your data and it would not be possible to fulfil our legal obligations if we were to stop.
Further information on your rights is available from the Information Commissioner’s Office (ICO).

If you want to exercise any of the rights described above or are dissatisfied with the way we have
used your information, you should contact The same email address
may be used to contact Vintage Trains. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the GDPR. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

If you remain dissatisfied, you have the right to lodge a complaint with the ICO at

Keeping your data up-to-date

It is important that the data we hold about you is accurate and current. Please keep us informed of
any changes after you submit your donation or take part in a consultation.

Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time, and will seek to inform you of any
substantial changes. We may also notify you in other ways from time to time about the processing of your personal data.

Contact us
Data Protection Enquiries

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