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Privacy Policy


We are Vintage Trains Limited our address is:

Vintage Trains Limited
670 Warwick Road
B11 2HL


We respect the privacy concerns of our customers and other visitors to our website. We understand that we are responsible for Personal Information under our control. By visiting you are accepting the practices described in this Privacy Policy.

Information We Collect

For each visitor to this website, our web server automatically recognises non-individual data only, but not Personal Information (wherever possible). We use this information to optimise the site and to diagnose problems.

If you book tickets, purchases items or make a donation, your purchase will be processed by our trusted third-party partner, Stripe. You may review their privacy policy and terms here. We do not store or have access to any credit or debit card details provided for payment to Stripe. Your name, address, e-mail address and details of your purchase will be added to a database maintained by us (Vintage Trains Limited).

How We Use This Information

We do not sell or share our customer information with any other third parties. Customer information collected via our online store is used solely for processing tickets, items purchased and donations.

Contact details collected when you book tickets, purchases items or make a donation are used to:

  • Send you your boarding card, items purchased or other information
  • Dispute resolution
  • Customer service
  • Processing of Gift Aid (where applicable)
  • Sales campaigns and demographic analysis
  • You may request a copy of your personal data, or request that all personal data is deleted, by contacting [email protected] Note, we may request additional personal information from you in order to authenticate your request.

Web Analytics

In order to serve you better, we use web analytics services including Google Analytics to help analyse the use of our website. These tools use cookies to collect and generate information about your visits to our site (including your IP address) that is transmitted to their servers in an anonymous form for processing. We study patterns of website activity so we can improve the experience of visitors to our site.

The use of these tools does not allow us or our analytics service providers to identify individuals.

We have also implemented some features of Google’s Display Advertising functionality including Remarketing and Google Analytics Demographics and Interest Reporting. We and third-party vendors, including Google, use both first-party cookies and third-party cookies together to report ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site.

You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser’s Help Menu for instructions. Visiting with analytics cookies disabled will have no significant impact on your experience.

Google currently offers a free Google Analytics opt-out tool for Internet Explorer (versions 7 – 10), Google Chrome (4.x and higher), and Mozilla Firefox (3.5 and higher).


We use cookies to help provide you with the best experience from our website. Without them, our website might not work perfectly for you.

We think they’re a good idea, but it’s up to you whether you allow them or not.


Cookies are small text files saved to your computer when you visit websites. Our cookies don’t contain any personal data and are used only on

If you decide you don’t want cookies, you’ll need to block them in your browser settings.