Standard Conditions of Booking & Travel

 

  • Every effort will be made to ensure that locomotive(s), coaching stock (some of which are hired in from third parties) and route and timings, will be run as advertised. However, Vintage Trains Limited (VTL) reserves the right to alter or postpone trains at any time without notice, due to circumstances beyond our control, without being obliged to refund monies or exchange tickets.

 

  • If we are obliged by law to reduce seating capacity on any of our trains, such as a consequence of the imposition of social distancing requirements, and our bookings then exceed such reduced capacity, we will be entitled to cancel bookings and make a full refund to those passengers booking last in turn until our capacity is legally compliant. We will have no liability to such passengers other than to make a full refund.

 

  • On the day of the tour all reasonable efforts within the control of VTL will be made to ensure that the train runs as planned, but VTL cannot accept any responsibility for delays, mishaps, alterations or curtailment of the tour as a result of situations beyond its control.

 

  • VTL cannot accept any responsibility for any events or circumstances under the control of third parties and are only required to return passengers to the station at which they joined.

 

  • We regret that tickets cannot be exchanged or refunded after purchase except in the case of a cancelled railtour or event. Refunds shall not exceed the value of the ticket(s). No alterations to travel arrangements are permitted once booked.

 

  • Child fares apply on certain trains and cover children aged 5 to 15 years inclusive unless a different age range is specified for a particular train or series of trains. Children younger than 5 years of age may only travel free of charge in Tourist, provided that the child does not occupy a seat and there is a maximum of one such child per adult.

 

  • Children under the age of 5 are not permitted to travel in Pullman on any trains operated by VTL.

 

  • VTL does not permit the carriage of pets and bicycles. Official guide dogs will be accepted. Wheelchairs will be carried provided that prior notification is given at time of booking and that sufficient capacity for the carriage of wheelchairs remains available. Children’s buggies are permitted on all trains.

 

  • For the safety & comfort of all customers, smoking (including electronic & vapour cigarettes) is strictly prohibited anywhere on trains promoted by VTL.

 

  • Passengers may not under any circumstances block or occupy vestibule space, doorways and gangways with, in particular, portable chairs, large bags or suitcases, camera stands etc. Regulations require us to ensure that these areas are kept clear at all times. We reserve the right to remove such items immediately and without debate.

 

  • VTL reserves the right to refuse access to, or remove from the train, any person or persons considered by the Tour Manager to be using inappropriate behaviour, affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train or failing to comply with any reasonable requests made by a member of VTL’s staff.

 

  • All tickets/seats, dining and car parking at Tyseley must be booked on line on the website – VintageTrains.co.uk. VTL does not accept bookings by either telephone or post. You will receive your ticket and reserved coach allocation by email once you have booked and payment has been made. Please bring all your tickets with you, they must be produced on request at any time during the tour. We will send you further information, including detailed train times (once released to us by Network Rail) and joining instructions within fourteen days of the tour. All food options must be booked and paid for at the time the train seats are purchased.

 

  • PLEASE pay particular attention to the departure and arrival times advised in the travel information as these may vary from those advertised, especially where provisional times have been indicated.

 

  • VTL has made every effort to ensure that the information contained within this brochure, in its advertisements and on the VTL web site at any one time is accurate. However, VTL cannot guarantee that it will be fault free. VTL does not accept liability for any errors and/or omissions and reserves the right to change any of the publicised information found on advertisements and on the VT web site at any time without notice.

 

  • VTL will use its best efforts to provide the steam or diesel traction as advertised, but this cannot be guaranteed. On steam hauled trips it is occasionally necessary for operational convenience, or due to adverse weather, for a diesel to be attached to the train. This is used as sparingly as possible subject to regulatory and Network Rail requirements. No refunds for such occurrences will be given.

 

  • Making a booking with Vintage Trains constitutes your acceptance of all VTL’s terms & conditions. These terms & conditions do not affect your statutory rights.